Frequently Asked Questions
This section includes the questions about sales.
Please click here
for the questions about NCARE Dong Quai White Peony.
Is there money
back guarantee on the products we buy?
You may return the products in 30 days, if the bottle is
unopened and there is no impediment to sell it again. When we receive the
products back, in 3 business days, we will refund your money back after subtracting carrier
fee. Refund process may take long time if you ordered the product with credit
I want to order online but I don't want to give my credit card information. What can I do?
Our web site with 256bit encryption provides secure shopping experience. You can shop confidently with our international business partner PayPal.
In spite of that, If you don't want to use your credit card, you may transfer(swift) money to our account. After we receive the money, your package will be sent to you.
I want to use bank wire transfer as payment. Does It cost more money to me?
For international orders, bank wire transfer will be an expensive choice. We have 2 different bank accounts. If you have an account on these banks, transfer fee will be lower. Here's our bank accounts:
EVS GIDA SAGLIK HIZM.LTD.STI.
- Bank Name: Garanti Bankasi
IBAN: TR78 0006 2000 5280 0009 0962 47
Branch Code: 528 (Ankara, Mesrutiyet Cad. Subesi)
USD Account Number: 9096247
Mesrutiyet Cad. No:26/A Kizilay, Ankara, Turkey
- Bank Name: Bank Asya
IBAN: TR11 0020 8000 4301 4758 1200 02
Branch Code: 43 (Ankara, Kizilay)
USD Account Number: 1475812-2
Bank Address: Mesrutiyet Cad. No:16/A Kizilay, Ankara, Turkey
I want to purchase with my credit card, do you accept payment by instalments?
Unfortunately, credit card payment does not have installment option. We accept only pay in full.
What name will show up on my credit card statement?
If you order via PayPal, it will appear as "PayPal *EVS-NCARE".
When paying with credit card,
a password is asked. What is this password?
In past we have used MoneyBookers as payment method. 3D Secure is obligatory for credit card payments via
MoneyBookers. You are
asked for the password that you set before for online shopping. Therefore
stolen credit card use or unwanted use of credit card is prevented. If you
cannot write the password, your credit card will not be charged. So this
system prevents unauthorized use of credit card. The password of the card is
not related to 3D Secure password. If you order with your credit card for
the first time, your bank may ask you to create 3D Secure password. This
password will be valid for all following online shoppings. Some of the banks
send different 3D Secure password to your GSM phone at each order.
How long will it take to receive my order?
Time of arrival changes according to your address. Our principle is to
send your package closed and covered so nobody can understand what it has
inside. Delivery period for international shipping changes between 7-20 days. You may check
terms and delivery section
for shipping period of your country.
Will you ship discreetly ?
The products are sent to you in covered carrier package.
We care your privacy. There is no logo on the packing about illness or our
product. Sender name appears as our company name.
Can I order by phone?
We don't accept orders by phone.
I have a question but I did not find the answer here. What must I do ?
You can contact us by sending email or filling contact form at our web site's Contact
You may click the links below to learn more about security, delivery and refund policy.