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Frequently Asked Questions

?Is there money back guarantee on the products we buy?
You may return the products in 30 days, if the bottle is unopened and there is no impediment to sell it again. When we receive the products back, we will refund your money back after subtracting carrier fee in 3 business days. Refund process time varies depending the bank.
?Where are the NCARE products produced ? Is it safe to use?
NCAREproducts are manufactured in GMP certified modern facilities and sold after approval of related ministry. For example; Dermo-cosmetic products (ReBelle, Element, Point, Baby) are produced as specified in the Cosmetic Regulation of the Ministry of Health, in Turkey.
All products are made in Turkey except NCARE White Peony herbal tablet. All of the products here are sold without prescription.
?DoesNCAREproducts have halal or kosher certificate?
NCAREproducts don't have halal or kosher certificate. However, it does not contain any ingredient which is contrary to the halal certificate. All raw materials are from halal sources, herbs or synthetic sources. (For example; our capsule form products are made from herbal cellulose.)
?I want to use bank wire transfer as payment. Does It cost more money to me?
For international orders, bank wire transfer will be an expensive choice. We have 2 different bank accounts. Here's our bank accounts:
  • Bank Name: Garanti Bankasi
    USD IBAN: TR78 0006 2000 5280 0009 0962 47
    Branch Code: 528 (Mesrutiyet Cad. Subesi)
    USD Account Number: 9096247
    Bank Address: Mesrutiyet Cad. No:26/A Kizilay, Ankara, Turkey
?I want to purchase with my credit card, do you accept payment by installments?
Unfortunately, credit card payment does not have installment option. We accept only pay in full.
?What name will show up on my credit card statement?
If you order via PayPal, it will appear as "PayPal *EVS-NCARE".
?When paying with credit card, a password is asked. What is this password?
If your bank uses 3D secure for credit card payments, it can ask 3D secure password. You are asked for the password that you set before for online shopping. Some of the banks send different 3D Secure password to your GSM phone at each order. Therefore stolen credit card use or unwanted use of credit card is prevented. If you cannot write the password, your credit card will not be charged. So this system prevents unauthorized use of credit card. The password of the card is not related to 3D Secure password. If you order with your credit card for the first time, your bank may ask you to create 3D Secure password.
?How long will it take to receive my order?
Free Shipping Time of arrival changes according to your address. Delivery period for international shipping changes between 4-20 days. You may check terms and delivery section for shipping period of your country.
?Will you ship discreetly ?
Discreet Packing The products are sent to you in covered carrier package. We care your privacy. There is no logo on the packing about illness or our product. Sender name appears as NCARE.
?Can I order by phone?
We don't accept orders by phone.
?I have a question but I did not find the answer here. What must I do ?
You can contact us by sending email or filling contact form at our web site's Contact section.

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