Terms of DeliveryWe've been shipping NCARE products internationally since 2010 and have hundreds of thousands of satisfied, repeat customers all over the world. You may order with confidence!
For USA, Canada, Mexico
- We ship your orders via USPS Priority Mail (Small Flat Rate Box).
- Your order will sent from USA Warehouse located in Ellicott City, MD
- On Monday, Wednesday, Friday; If you give order before 04.30 PM by
pacific time (GMT-8),
It will be shipped at same day otherwise It will be shipped at next workday.
On Tuesday, Thursday; If you give order before 3:00 PM (GMT-8), It will be shipped at same day otherwise It will be shipped at next workday.
On Saturday; If you give order before 2:00 PM (GMT-8), It will be shipped at same day otherwise It will be shipped at next workday.
If you give order on Sunday, It will be shipped at next workday.
- If your delivery address is in MD/USA, delivery period is 1-2 workdays. If It is in another state, It takes 3-4 workdays.
- We ship to over 38 different countries! We care your privacy: Discreet shipping on all orders.
- You may choose airmail or express shipping.
Airmail shipping is free worldwide. When you choose airmail, orders will be sent via Turkey's postal service (PTT) and you will receive with your country's official postal service. Airmail delivery period changes according to the destination country. You may check average delivery time at the table below. To track your order, please click here.
Express shipping is not free; there will be additional shipping cost. Shipping cost is calculated during your order according to the country. Delivery period is shorter (generally 3-5 days). For example: USA $25, Ireland $18, Saudi Arabia $32.
- After your credit card is charged or we receive the money via bank or western union, your order will be sent to you immediately.
- We may not send your product on Sunday or during official holidays in Turkey and USA.
- We will send the tracking code to you via email and you can track your shipping.
- You may have to pay import tax, customs duty. You will be billed directly when the goods are in destination country.
But generally you don't need to pay because we send package as small gift without a value declared.
- We will not be liable for packages refused or held by customs for delivery. If your order is returned to us due to banned /restricted products, wrong address, refusal to pay customs fee, refusal to accept order, we will subtract shipping fee and costs and then we will refund your remaining money back to you. If the cost to return the product to us is larger than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no credit for the order. If the product(s) is seized by customs there will be no credit processed for the product(s).
- If carrier cannot find you on your address, they will wait a few days. If you don't pick up, the order will return back to us.
If you want us to send again, the new expenses will be added.
International Delivery Time For Airmail
|Bosnia and Herzegovina||12 days|
|Hong Kong||18 days|
|England (UK)||10 days|
|Saudi Arabia||14 days|
|Other Countries||14-20 days|
|Other countries (not listed here) may not be track-able via airmail.|
- PayPal / Credit Card: You can use PayPal
account or your credit card as a payment method.
Via paypal, your credit card will be charged securely.
You may click here to learn more about PayPal.
- Western Union: Western Union has more than 486000 agents around the world.
You may transfer the money from any agent easily.
There is %4 discount if you choose to pay via Western Union.
You may click here to learn more about Western Union.
- You can return the product after you receive them in 30 days without
giving any reason.
We don't accept the product if it is impossible to sell again. We don't accept empty bottles or used bottles.
- Please send email to us before you return the product. We want to be informed to fasten the process.
- You should return the product as the received form. Product packing, label must be same, original. Any situations that prevent re-selling of product must not be happen. You must not stick/write any text or any text of carrier onto bottles. This kind of bottle is not accepted.
- After we receive the product back, in 5 days we will refund your money. But refund process can take longer because of international orders.
- You are responsible for the costs of returning any product.
- If you want to abandon your order before we ship, please contact us.
If you want to cancel the order after we send it to you, we cannot refund shipping cost.
- This refund/return policy is valid for shopping at ncare.info/en