Terms of Delivery

For USA, Canada, Mexico

• We ship your orders via USPS Priority Mail (Small Flat Rate Box).
• Your order will sent from USA Warehouse located in Irvine, CA
• Shipping fee for USA is $5,20. For Canada and Mexico $11,95.
• On Monday, Wednesday, Friday; If you give order before 04.30 PM by pasific time (GMT-8),
  it will be shipped at same day otherwise it will be shipped at next workday.
  On Tuesday, Thursday; If you give order before 3:00 PM (GMT-8),
  it will be shipped at same day otherwise it will be shipped at next workday.
  On Saturday; If you give order before 2:00 PM (GMT-8),
  it will be shipped at same day otherwise it will be shipped at next workday.
  If you give order on Sunday, it will be shipped at next workday.
• If your delivery address is in CA/USA, delivery period is 1-2 workdays.
  If it is in another state, it takes 3-4 workdays.

For Turkey and KKTC

• Shipping to KKTC (The Turkish Republic Of Northern Cyprus) is $6. Since November 2011, doctor report (prescription) is required to clear customs.
• Shipping is free to all provinces of Turkey. If you live in Turkey or KKTC, please use Turkish web site for local payment options.

General Terms

• We ship to over 38 different countries! We care your privacy: Discreet shipping on all orders.
• If your order amount is higher than US $100, shipping is free worldwide.
• Other international orders will sent via PTT (Turkey's postal service) international airmail.
• Shipping price and delivery period changes according to the destination country. You may check the prices and maximum delivery periods at the table below. Shipping cost is calculated via TRL-USD exchange rate so it can change at each order.
• After your credit card is charged or we receive the money via bank, your order will be sent to you with its invoice immediately.
• We will send the tracking code to you via email and you can track your shipping :
  http://www1.ptt.gov.tr/tr/interaktif/kayitliposta-yd_yeniweb.php (For packages sent from Turkey warehouse)
  https://tools.usps.com/go/TrackConfirmAction (For packages sent from USA warehouse)
• We may not send your product on Sunday or during official holidays in Turkey and USA.
• You may have to pay import tax, customs duty. But generally you don't need to pay because we send package as small gift without a value declared.
• We will not be liable for packages refused or held by customs for delivery. If your order is returned to us due to banned /restricted products, wrong address, refusal to pay customs fee, refusal to accept order, we will subtract shipping fee and costs and then we will refund your remaining money back to you. If the cost to return the product to us is larger than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no credit for the order. If the product(s) is seized by customs there will be no credit processed for the product(s).
• If carrier cannot find you on your address, they will wait a few days and then your product will return back to us. If you want us to send again, the new expenses will be added.

International Maximum Delivery Time and Fee

Country	Shipping Cost	Delivery Period		Country	Shipping Cost	Delivery Period
USA***	US $5,20	4 days		Korea	US $8,73	4 days
Australia	US $10,92	12 days		Lithuania	US $7,10	12 days
Azerbaijan	US $7,10	11 days		Luxembourg	US $7,10	10 days
Bosnia and Herzegovina	US $7,10	12 days		Hungary	US $7,10	10 days
Brazil	US $8,73	16 days		Macedonia	US $7,10	10 days
China	US $8,73	18 days		Malaysia	US $8,73	17 days
Denmark	US $7,10	10 days		Mexico	US $11,95	11 days
Armenia	US $7,10	12 days		Norway	US $7,10	10 days
Georgia	US $7,10	10 days		Portugal	US $7,10	12 days
India	US $8,73	16 days		Romania	US $7,10	9 days
Holland	US $7,10	10 days		Russia	US $7,10	18 days
Hong Kong	US $8,73	18 days		Slovakia	US $7,10	9 days
England (UK)	US $7,10	10 days		Slovenia	US $7,10	9 days
Iran	US $7,10	16 days		Syria	US $7,10	10 days
Ireland	US $7,10	10 days		Saudi Arabia	US $7,10	14 days
Spain	US $7,10	10 days		Chile	US $10,92	14 days
Israel	US $7,10	10 days		Tunisia	US $7,10	10 days
Swiss	US $7,10	9 days		Greece	US $7,10	10 days
Canada	US $11,95	11 days		Other Countries	US $5,46	20 days
Kazakhistan	US $7,10	14 days		Other countries (not listed here) may not be track-able.

*** Delivery period depends on destination state in USA. If the delivery address is in CA, it takes 1-2 workdays otherwise 3-4 workdays.

Payment Methods

1. MoneyBookers / Credit Card : Your information is encrypted via SSL protocol at our web site and then sent to the bank by Moneybookers system securely.
   
   
2. PayPal / Credit Card: You can use PayPal account or your credit card as a paymet method.
   Via paypal, your credit card will be charged securely.
   
   
3. Bank Wire Transfer/Swift: We have 2 different bank accounts. But the accounts are located in Turkey so wire transfer will be an expensive method if you don't live in Turkey. You can transfer the total cost one of these accounts:
   
   Account Name: EVS GIDA SAGLIK HIZM.LTD.STI.
   
   • Bank Name: Garanti Bankasi
     Branch Code: 528 (Branch name: Mesrutiyet Cad. Subesi)
     USD Account Number: 9096247
     USD IBAN: TR57 0006 2000 5280 0006 2989 51
     SWIFT: TGBATRIS528
     Bank Address: Mesrutiyet Cad. No:26/A Kizilay, Ankara, Turkey
     
   • Bank Name: Bank Asya
     Branch Code: 43 (Branch name: Kizilay)
     USD Account Number: 1475812-2
     USD IBAN: TR11 0020 8000 4301 4758 1200 02
     SWIFT: ASYATRIS043
     Bank Address: Mesrutiyet Cad. No:16/A Kizilay, Ankara, Turkey
     
   
   

Return Policy

30 Days Money Back Guarantee:

• You can return the product after you receive them in 30 days without giving any reason.
• Please send email to us before you return the product. We want to be informed to fasten the process.
• You should return the product as the received form. Product packing, label must be same, original. We don't accept the products if it is imposible to sell again. We don't accept empty bottles.
• Any situations that prevent re-selling of product must not be happen. You must not stick/write any text or any text of carrier on to bottles.This kind of bottle is not accepted.
• You must return the products with the invoice.
• After we receive the product back, in 5 days we will refund your money. This refund process can take longer for credit card payments.
• You are responsible for the costs of returning any product.
• If you want to abondon your order before we ship, please contact us. If you want to cancel the order after we send it to you, we cannot refund shipping cost.
• This refund/return policy is valid for shopping at www.ncare.info and www.ncare.info/en/